Shipping policy

SHIPPING POLICY

Last updated: May 31, 2026

At Fabricz, every order is handled with care and intention. We want you to feel confident from the moment you purchase to the moment your order arrives at your door.

1. ORDER PROCESSING

Every Fabricz order is carefully reviewed and prepared before it leaves our fulfillment center.

• Orders are processed within 1–3 days of payment confirmation
• You will receive an email confirmation the moment your order is placed
• A second notification with your tracking information will be sent once your order is on its way
• During high demand periods such as launches or sales, please allow an extra 1–2 days for processing

We take the time to get your order right. Thank you for your patience.

2. ESTIMATED DELIVERY TIMES

Delivery times are estimates from the date of order confirmation. While we do everything we can to get your order to you promptly, occasional delays due to carrier or customs processing may occur.

3. SHIPPING RATES

Our best tip — bundle two or more pieces and enjoy free shipping automatically.

4. ORDER TRACKING

We believe you should always know where your order is.

• Your tracking number will be emailed to you once your order ships
• Please allow 24–48 hours for your tracking information to activate
• Track your order anytime.
• If your tracking has not updated after 5 days please don't hesitate to reach out to us

5. CUSTOMS, DUTIES & TAXES

Fabricz ships globally from our fulfillment centers. Depending on your country, your order may be subject to customs fees or import duties upon arrival.

• These charges are the responsibility of the customer
• Fabricz has no control over customs processing times or fees
• For more information we recommend contacting your local customs office prior to ordering
• We appreciate your understanding as this is standard for international shipments

6. LOST OR DELAYED PACKAGES

We understand how frustrating a delay can be and we are here to help.

• First check your tracking link for the latest update
• Carrier delays can occasionally push delivery beyond the estimated window
• If your order has not arrived within 25 days of your confirmation email please contact us
• We will investigate immediately and work to make it right

7. INCORRECT SHIPPING ADDRESS

Please review your shipping address carefully before completing your order.

• Fabricz is not responsible for orders shipped to an address entered incorrectly at checkout
• If you notice an error please contact us immediately at fabriczadmin
• We will do everything we can to correct your address before your order ships
• Once an order has been fulfilled we cannot guarantee address changes can be made

8. DAMAGED IN TRANSIT

On the rare occasion your order arrives damaged please:

1. Take clear photos of the item and packaging immediately upon opening
2. Email us at hello@fabricz.co within 48 hours of delivery
3. Include your order number and photos in your message
4. We will review your claim within 2–3 business days and send a replacement or issue a full refund

Your experience matters to us. We will always make it right.

9. MULTIPLE ITEM ORDERS

If you have ordered multiple pieces they may arrive in separate packages and at slightly different times. This is completely normal and does not indicate a missing item. Please allow all tracking numbers to show delivered before reaching out about a missing piece.

10. THE FABRICZ PROMISE

We know you have options when it comes to shapewear. We don't take your trust lightly. Every order is packed with care, shipped with intention, and backed by our commitment to your satisfaction. If anything ever goes wrong we are one email away and we will always make it right.

Thank you for being part of the Fabricz family.

11. CONTACT US

For any shipping related questions please reach out to us anytime:

hello@fabricz.co

We typically respond within 24–48 hours Monday through Friday.